Why My LinkedIn Profile Pic Includes My Daughter

Joe Mull“I love it, but it may work against you.”

Several years ago I began working to beef up my LinkedIn profile. As part of that process I chose as my profile picture a studio shot taken of me with my daughter, Lily. It’s one of my favorite pictures. We are both flashing genuine, authentic smiles. It’s clearly a professional, quality photo and I thought it was a tender way to provide a tiny glimpse into me as a complete person.

This apparently flies in the face of how one is supposed to use LinkedIn. Continue reading

Is Your Healthcare Team Prepared For What’s Coming?

healthcare teambuildingIn just over 2 months the new normal begins.

A tidal wave of Americans who were uninsured will suddenly be able to use previously out-of-reach healthcare services. Even the most conservative estimates predict a flood of new healthcare consumers as a result of healthcare reform. Many experts think it will be in the neighborhood of 30-40 million.  Continue reading

3 Things All Leaders Chase

1_2_3-Leadership-SkillsWhat’s the difference between a manager and a leader? This is a question I often use for discussion in workshops and it’s one that’s been written about almost endlessly. One difference, simply put, is that leaders pursue the development of their leadership capabilities and managers do not.  Managers are content to manage processes, systems, tasks, or projects.  Leaders embrace the people-facing “soft skills” they must develop to influence and affect change. More specifically, I think leaders are those who spend energy cultivating 3 things: knowledge, practice, and courage. Continue reading

Keep Calm…and Be A Leader

keep calmA few years ago I had the opportunity to hear Rudy Giuliani speak at a national conference I attended.  While our politics don’t have a lot in common, I found his remarks at the time compelling. The topic? Remaining calm in the face of crisis.

The most memorable part of his speech was a story about advice he received from his father as a young boy.  “Son” he said, “If you are ever in a building and there’s a fire, be the calmest person in the room.”

Be the calmest person in the room.

As I ‘m sure you can imagine, this advice from his father, shared with him as a young boy, came roaring back to him on that fateful day in September, 2001.

Be the calmest person in the room.

This message resonated with me at the time, and still does, for a pretty simple reason… I’m not very good at being the calmest person in the room.

I’m an emotional guy. I admit it. Not the yell-and-scream type (thankfully), more the wear-the-heart-on-my-sleeve guy. I’m aware that much of the time my emotions, frustrations, and stresses are visible to those around me, for better or for worse.  I recognize however that maintaining an even keel is a critical component of leading others and it’s something I’ve worked on over the years. I’m not perfect, but I’m better than I was.

I firmly believe that teams that are resilient- that weather change and the unexpected with grace and aplomb- are most often led by emotionally intelligent leaders who don’t get too high or too low in the moment. If you want your team to meet stress with grace, you must first show them how. If you want them to respond to demanding times with a drive to overcome, you must do it first. This doesn’t happen in any singular grand gesture but in the way you carry yourself through the small, ongoing interactions and challenges you face week to week. Be a leader that sets a tone for how to handle life’s trials and tribulations…

Be the calmest person in the room.