Improve Patient Satisfaction Scores by Focusing on Employee Strengths

what are you best at?A high-quality patient experience comes from patients encountering employees who are in the right roles. This is the conclusion drawn by the employee engagement experts over at Gallup.

What are the right roles for employees? According to research, employees perform at their best when they are allowed to deploy their strengths frequently at work. Continue reading

Don’t Aspire to a Stress-Free Workplace

zen nurseI recently came across this Huffington Post article on ways to boost employee engagement. While most of the author’s recommendations are grounded in established research, one in particular made me do a double-take.

#4 Eliminate Stress.┬áImpossible deadlines or excessive workloads will erode job satisfaction for even the most dedicated team members…Strive to create a stress-free environment by setting realistic deadlines and keeping projects manageable.

I’ve been training physicians and managers in healthcare for years. If I stood in front of an audience and told them that to achieve engagement they needed to eliminate stress for their employees, I’d get laughed out of the room.┬áRecommendations like this are what cause leaders at all levels to view engagement as nothing more than an unachievable ideal. Continue reading