Once I month I visit a local physicians practice group for 2 hours of leadership training and real-time performance management coaching. At one of these sessions, a Practice Manager asked me about a frustrating situation with a doctor, one that is, unfortunately, all too common.
”What do I do with a doc that constantly goes crazy on us?”
He described a physician who has angry, confrontational reactions to any and all hiccups, delays, questions, or problems that arise during the course of the day. Large, small, or common, it doesn’t matter. These violent outbursts are regular, predictable, and are directed toward the staff much of the time. This behavior has resulted in a constant quest, by the staff, to avoid this man at all costs. They all dread the days when they are scheduled to work under him.
So what’s a leader to do? Here are 5 strategies to Deal with an Abrasive Doc: Continue reading