Senior Healthcare Leaders: Are You Truly Helping Your Front-line Managers?

MGMA 2015 close-upEarlier this month I had the privilege of attending the MGMA (Medical Group Management Association) national convention in Nashville where I presented Engaging & Inspiring Your Healthcare Teams. I am a member of MGMA and, as I expected, had a terrific time and met many capable and dedicated healthcare leaders.

And while it was inspiring and informative at multiple levels, I noticed something interesting about the content.

It was heavily related to solving the problems senior healthcare leaders need solved. Continue reading

5 Retreat Activities to Ignite Team Performance

retreat“Saying I don’t have time to attend training is like saying I don’t have time to stop driving the car to fill up for gas.”

If I knew the source of this quote I would gladly credit him or her for this pithy analogy. I’ve shared this quote repeatedly during my career because it highlights, quite nicely, the flaw in the “I don’t have time” argument. If you don’t set time aside to refuel, you eventually won’t go anywhere. Continue reading

Healthcare managers: Less Telling. More Asking.

telling vs askingMany managers get caught up in the part of their job that focuses on the dispensation of information. Indeed too many managers think that is the job. What they fail to realize is that their jobs often become easier and their teams function more effectively when they reign in their instructing, advising, directing, and informing. To get the most out of individuals and teams, managers at all levels should remember this simple mantra: Continue reading

Are You Sharpening the Saw?

CoveyIn Stephen Covey’s transcendent book The 7 Habits of Highly Effective People he says this about “sharpening the saw:”

Sharpening the saw means preserving and enhancing the greatest asset you have–you. It means having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual. Here are some examples of activities: Continue reading

Infographic: A Guide to Strengths-Based Management

Strengths-Based Management is a key skill for managers and an important strategy for impacting employee engagement. Yet managers rarely get training in how to take a strengths-based approach day-to-day. This infographic can be printed and hung in the office of any manager looking to improve their supervisory approach. Continue reading

4 Reasons Your Healthcare Team Doesn’t Get Along

team conflictToo often healthcare managers spend their time dealing with conflict in the workplace. Many leaders I work with all tell the same story: their teams are impacted, to one degree or another, by infighting, negative attitudes, cliques, back-biting, gossip, and angst. The highly charged environment that is healthcare means these dynamics come with the territory, but often there are clearer root causes on teams where these issues are pervasive. Here are 4 reasons your healthcare team isn’t getting along: Continue reading

Cure For The Common Leader

I’m thrilled to announce that next month, in partnership with the Allegheny County Medical Society, I will be leading a robust leadership and people management seminar for healthcare supervisors here in Pittsburgh, PA. Healthcare leaders at all levels often struggle with people management questions like: Continue reading